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FAQs

The Answers You Need

What are the payment options?

We take cards using a third party payment processor. We never see your card details. We also take PayPal.

What is your return policy?

The law gives you a right to return anything that you buy 'at a distance' within 14 days provided it's not a special order or has been made to order, because it's unlikely we'll be able to sell those to anyone else.

How do you work out postage and packing?

We charge a flat rate of postage and packing on orders below a minimum value for any postage within the UK and a flat rate regardless of order value for the rest of the world. If we didn't do that we'd have to make the lower value items a lot more expensive to cover shipping, which isn't fair.

Do you deal with the trade?

We're very happy to supply to other crafters who want specific designs for building into value-added products, and we're also happy to design and make products for shops to resell.

Can you make bespoke and customised items?

Yes.  We're always interested in the possibility of making anything bespoke, and we can customise most items.  Please contact us because some customised items are really easy, but others take more time, especially if the customising has to be done as part of the process of making the item.  It's impossible to put a fixed price on most customised items without being unfair by adding the maximum cost it could possibly be.